Data privacy

We see data privacy as a crucial customer-orientated business characteristic. Since the protection of your data is important to us, particularly the protection of your data rights, we would like to let you know about the following information:

1. General information for data privacy and safety

For successful completion of a booking on berlinbus.com we use your personal data and any subsequent amendments to your personal information. By this we mean the processing of your booking along with the online payment. If necessary in the case of cancellations and refunds the sending of personal data and documents via the mail or post to the mentioned address is allowed.

Your personal information will not be passed on to third parties. External service providers who process data on behalf of us are obligated by law to abide by the Federal Data Protection Act. 

Our customer database and internet server are of the highest quality standard and therefore to the best of our knowledge, ensure the protection of your information against loss, misuse, deletion, alteration and unauthorised access. 

2. Compliance with data security principles

Berlin Linien Bus Ltd. commits itself and is obliged to fulfil the necessary issues mentioned above. This is monitored by the data protection officer assigned to our company - Mr. Chris Newiger. For further information regarding data protection, the processing and collection of your personal data please feel free to contact konzerndatenschutz@deutschebahn.com or use the numerous contact options.

3. How secure is your data preservation?

Your information will be safely stored behind a secure firewall system, not externally accessible. We handle your data in accordance with the Data Protection Act, that is, it is neither processed by nor passed onto third parties.      

4. External links

Berlin Linien Bus ltd. is not responsible for the content of external web pages which may be accessed via a link on our website. Some links on our site may refer to content that is not stored on our servers. External links are checked for unlawful content when the link is being set. Nevertheless it must not be ruled out that content on external pages may be altered and changed. Berlin Linien Bus Ltd. is not obliged to constantly check the content of external sites and therefore does not assume any liability. 

5. What is a Cookie?

A cookie is a small file that can be stored on your PC. Its function is to display frequently used to information to you. Cookies pose no threat to your computer. You can configure your browser to automatically accept our cookies. We at berlinbus.com use cookies in the following areas:

A) for marketing-, For market research and optimisation, data is collected and stored. Using this information, user profiles are created under a pseudonym. Cookies may be used to collect and store data only in an anonymous form. This information cannot be used to identify a visitor personally and is not merged with data from the bearer of the pseudonym. 

B) Temporarily in booking dialogue. (These are so called 'session cookies').

C) In the service section of 'My blb' and language settings.

D) For optimisation purposes, through use of technology from Omniture Inc. data is saved and stored securely. From this information, user profiles can be created under a pseudonym which are recognisable by internet browsers. Data collected by Omniture technology without the consent of the user will not be used to identify visitors to the webpage. This information will also not be merged with information regarding the bearer of the pseudonym. You can always dissent from the storage and collection of data.

You can also configure your PC to automatically delete cookies from your hard drive. You can choose to do so in the folder 'Cookies'. For the storage of information on registered users, we do not use Cookies. 

6. Google analytics privacy statement

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google analytics uses the cookies stored on your computer to analyse your web usage. The information regarding your use of this website generated by the Cookie are transferred and stored in a Google server in the US. In case of activation of the IP anonymization on this website your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. 

Only in exceptional cases will the full IP address be sent to the US and shortened there. On behalf of this website operator, Google will use this information to analyse your website usage and compile reports on your website activity. Google Analytics is obliged not to merge your information with other data from Google. By adjusting your browser software, you can disable cookies. However we would like to point out that if you disable cookies, not all of the website functions may be available. You can also prevent the access to Google generated data (incl. IP address) by downloading and installing the following link: http://tools.google.com/dlpage/gaoptout?hl=de 

Source: Google Analytics Datenschutzerklärung

7. Promotional use of data

In addition to the use of your information to process your reservation, we'll also use your information to inform you of the status of your journey, of possible delays and of our new services, offers and products. You do of course have the option to object to the use of this data for promotional use. If this is the case, please send us a brief message in text form (e.g. E-Mail, Letter, Fax). 

8. Billpay payment method: Identity and credit history check

If you opt to pay with Billpay payment method you will be working with one of our partners - BillPay Ltd. During the ordering process you will be asked to consent to provide information needed for payment processing and credit card checks by BillPay will be necessary. Unless you don't give consent, your data (first and last name, street/house number, postcode, city, date of birth, telephone number and the relevant account number) will be disclosed in your connection with BillPay. 

For the purpose of its own identity and credit checks, BillPay and any authorised partners of Billpay can receive this information and any other appropriate information such as address data. For detailed information regarding this and the credit bureau agencies used please refer to BillPay Ltd. privacy policy found here > Datenschutzbestimmungen der Billpay GmbH  

Furthermore, for fraud detection and prevention BillPay Ltd. is used as a tool. Data obtained via these tools may be stored with a third party. This will be encrypted and only readable by BillPay. Your information is only used when you select the BillPay payment method. Otherwise, it will automatically expire and be deleted after 30 minutes.  


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